• Where can I find technical data sheets?

    Technical information can be found when browsing products at the top of the relevant module.

    Contact support@hydraulicsworld.co.uk for further information.

  • How do I send an order to an alternate delivery address?

    On the Delivery Address page during checkout, you have the facility to 'Add New Address', simply fill out the relevant fields and click 'Deliver to Address'.

  • What is the criteria for returning items?

    Please refer to our Terms & Conditions page.

  • Who do I contact to resolve problems with the web site, e.g. connection/navigation?

    Please contact support@hydraulicsworld.co.uk


  • Who do I speak to if I have a problem with my order?

    Please call us on 03300 940119 or contact support@hydraulicsworld.co.uk

  • How do I log a complaint?

    You are specifically required to examine the goods and any query relating to the delivery must be notified within 4 days of receipt. Please view our Terms and Conditions relating to raising a complaint with Hydraulics World.


  • Am I able to amend/cancel my order once it's submitted?

    Once 'submit order' is clicked, your order is sent immediately to our Distribution Centre to process for delivery. If you need to amend or cancel an order, please contact us as soon as possible.  Whilst we cannot guarantee that the order will be amended, we will do everything in our power make the change you request.

    If you wish to cancel an item on back order, you must request a Cancellation Number from support@hydraulicsworld.co.uk Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, non-catalogue items which are donated with an N in the shopping basket are non-cancellable and non-returnable. 

  • Can I collect my goods?

    Items which are available same day can be ordered online and collected from our warehouse collection point. Please allow one hour before the collection of any orders.

  • How long following purchase can I return faulty items?

    Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are returned to us promptly. Please see full Terms and Conditions for procedure.

  • Where can I find commodity codes?

    Please contact us via email to support@hydraulicsworld.co.uk with the products you would like the commodity codes for.